ABOUT Organization

The Organization, a Mumbai based non-profit organisation that works with women, children and families in communities; and with public health and safety systems. Our innovative work in vulnerable settlements aims to reduce maternal and neonatal mortality and morbidity, child malnutrition, reduce adolescent anaemia and gender-based violence - all key determinants of health equity for the family and the community at large.

Today, The Organization is a 500+ person-strong organisation with extensive on-ground experience in helping build healthy lives of urban women and children

Our programs include Maternal and Child Health, Empowerment Health and Sexuality of Adolescents, Public System Partnership, Prevention of Violence against Women and Children,Nurse Aide Programme, Palliative Care, and Livelihood Generation.

ABOUT THE DOMAIN

The Organization aims to establish an evidence-base for models of urban health intervention that can be scaled and replicated by the government and other NGOs. One of the ways of achieving this is by evaluating the impact of interventions according to the stated objectives of the program, and by designing strong and efficient data management and visualization systems which help monitor the intervention.

Organization’s Information Management (IM) domain plays an integral role in this process, and aims to:

• To design and implement Business Intelligence system to enable data-driven decisions

• To strengthen IT infrastructure for data security and smooth functioning of routine tasks

• To design and develop technology-based initiatives to aid implementation of programs and domains processes

“WHAT’S IN IT FOR ME” (WIIFM) - AT Organization

At Organization, our fundamental belief is that prioritizing people is key, demonstrating our strong dedication to nurturing a supportive and growth-driven atmosphere. We uphold an open-door policy that champions transparency and open dialogue. We actively invite employees to voice their ideas, feedback, and concerns, fostering a culture where innovation and teamwork can flourish.

PROFILE SNAPSHOT

Designation: Associate Director - Information Management.

Role: We are looking for a professional with experience in the Information

Technology industry who can support the implementation of Organization’s technology roadmap, aligning with the organization's mission and programmatic goals. The candidate will be responsible for managing technology solutions and data systems that enable efficient service delivery and impact measurement. With a strong grounding in data management and systems integration, the ideal candidate will be adept at translating organizational needs into effective technology solutions.

Familiarity with development sector operations will be valuable in understanding the specific context and needs of end users and stakeholders.

Educational Requirement: BTech/MSc; MTech desirable Experience: 8-10 yrs years in the IT/Data industry Location: Santacruz, Mumbai

Reports to: Chief Executive Officer with a dotted line reporting to Fractional Chief Technology Officer (fCTO)

Comprehensive overview of the position

Core Responsibilities

1. STRATEGIC TECHNOLOGY PLANNING & PROCESS IMPROVEMENT

• Collaborate with program and domain teams to understand operational workflows and proactively identify areas where technology can improve efficiency and data-driven decision-making.

• Support the implementation of technology solutions aligned with organizational priorities and defined roadmaps.

• Work with the senior leadership to translate strategic goals into executable plans, including tools and process improvements.

• Assist in documenting, mapping, and streamlining key business processes to support digital transformation initiatives.

2.DATA & MONITORING ENABLEMENT

• Work closely with the Monitoring and Evaluation (M&E) team to support the effective use of data for program insights and decision-making.

• Assist in the implementation and maintenance of information systems that enhance data collection, visualization, and reporting across projects.

3.IT INFRASTRUCTURE & TECHNOLOGY DEPLOYMENT

• Support the maintenance and improvement of existing IT infrastructure across Organization locations.

• Assist in evaluating hardware, software, and network requirements to ensure smooth deployment and functioning of applications.

• Monitor availability of devices, connectivity, and system access for staff, and escalate requirements to senior leadership for planning and budgeting.

• Maintain documentation related to IT assets, licenses, and support contracts

4.TECHNOLOGY PARTNER MANAGEMENT

• Support identification and coordination with vendors and partners for technology development and implementation.

• Support the evaluation and coordination of technology partners, and assist in managing contracts and deliverables within defined cost, time, and quality parameters.

5.CHANGE MANAGEMENT & CAPACITY BUILDING

• Facilitate and communicate the need, progress, and benefits of automation to build user ownership and inspire engagement in implementation.

• Build internal team capacity on technological tools and processes.

• Assist in monitoring IT operations and suggest improvements to enhance usability and efficiency.

CRITICAL TRAITS

• Business Acumen: Ability to understand end-user challenges, evaluate technology solutions within budget, analyze costs, and compare service providers.

• Professional Expertise: In-depth knowledge of technology applications, data management, security, storage systems, networking, sector-specific emerging technologies, and capacity building.

• Trust and Integrity: Demonstrates the highest standards of integrity in all internal and external interactions.

• Organizational Skills: Strong time management, efficiency, and ability to prioritize competing demands.

• Agility & Flexibility: Capable of managing multiple projects, meeting tight deadlines, and navigating ambiguity.

• Diversity Sensitivity: Comfortable working with diverse populations and sensitive to issues in Health, Nutrition, and Violence.

BEHAVIORAL COMPETENCIES

• Coaching and Mentoring: Ability to develop and manage team members across levels and facilitate user adoption of technology solutions through collaboration.

• Communication Skills: High emotional intelligence, relationship-building, and ability to manage diverse perspectives effectively.

• Influencing: Ability to persuasively communicate what benefits the organization and the communities it serves.

• Proactiveness: Demonstrates a forward-thinking approach by anticipating technological needs and risks, taking initiative, and implementing timely solutions to enhance system efficiency and organizational readiness.

• Collaborative & Supportive Mindset: Works well in a team-oriented environment, offering help and encouraging peers.

• Adaptability & Prioritization: Thrives in a dynamic environment, managing multiple tasks and shifting priorities effectively.

• Systems Thinking & Innovation Orientation: Understands the bigger picture and thinks strategically about data architecture and workflows.