Manager / Senior Manager – Donor Management

Reporting to: General Manager – Donor Management

Location: Mumbai (Head Office); hybrid model (office + remote working) determined from time to time as per team needs and/ organizational directive.

Reporting Line: To General Manager (GM) – Donor Management, will work closely with Director FR & team.Responsibilities: The role includes the following KRAs (key result areas):

A.Donor Engagement & Relationship Management

• Directly manage institutional funding partnerships

• Manage routine reporting + regular donor comms

• Implement efficient systems to ensure funding partnerships meet full potential i.e. engagement, volunteering + funding opportunities round the year

• Keep up to date on Plans (MoUs) i.e. program progress, utilization of funds, allocations and alignment of donor partners on reallocations if needed with apt logical reasoning and analysis

• Be responsible for maintaining and grow these funding relationships year on year, project after project or alongside and multi-year commitments

• Gradually, also support acquisition of potential (new) donors / funding to other programs

B.Internal Stakeholder Management

• Work with the GM/Head and internal teams – Program Heads / Geography Heads and their teams, Finance, Monitoring & Evaluation (Reporting, Social Audits & Surveys) to ensure effective donor communication

• Work with implementation teams on budgets and costing structure changes for donors

• Support Communications team with information + external comms requirements for social media posts, donor-specific campaigns, donor events etc.

C.Knowledge Mgt. & Process Improvement

• Groom junior resources in the team; buddy new joiners

• Maintain & update trackers for funding and records for MOUs, Proposals and databases

• Timely reporting to donors: accurate & transparent with positive narrative of impact

• Ability to understand and analyse costs / budgets and question program spends proposed for funding

Experience and Qualifications: Prefer candidates who possess the following:

• Total work experience: For Manager: 10+ years for graduates (pref. commerce / math / economics stream)

/ 8+ years for post-graduates (pref. in management), incl. 3+ years exposure to social sector / directly in an NGO (pref.). For Sr. Manager: 14+ years for grad. /12+ years for PG, incl. 5+ years in social sector (pref.).

• Experience in developing connections with potential major donors and supporters

• Program or Donor Management experience in the social development space (Corporate Foundations, NGOs / Not for Profit / Social Implementation Partners)

• OR - Corporate experience in hospitality/media/ BFSI / KPO in a BD /sales / relationship mgt. role

• Prefer experience of working on grant management and/or securing funding for charitable or NGO activities from a variety of funding streams (preferred)

• Skilled in data analytics and consulting

• Exposure to MS Office (Excel, Word, PPT) and basic number crunching would be of value

Personal Qualities: In all aspects of this role the following are essential:

• Interest in social dev. and engaging people on ideas

• High energy, positive person with passion to make a difference in lives

• High motivation and ability to work independently on agreed goals and targets

• Solution oriented, solid planning, time management and organisational abilities

• Able to work under pressure, meeting key project and reporting deadlines

• Adaptable and flexible to changing circumstances and needs of the role

• Ability to also work effectively as part of a small close- knit team

• Actively take part and show ownership of the overall project/ program / activities of the organization from time to time

• Excellent communication and interpersonal skills; good writing skills

• Commitment to good work ethics, professional approach & confidentiality