OPERATIONS MANAGER
Department: Operations
Reporting To: AVP – Strategic Programs
Employment Type: Fixed-Term Contract (FTC)
Location: Delhi NCR
About the Role
The Operations Manager will lead the day-to-day delivery of assigned programmes across multiple geographies. The role will ensure effective execution, partner coordination, team management, learner outcomes, stakeholder engagement, and compliance.
Key Responsibilities
1. Operational Delivery
- Lead end-to-end programme operations across multiple locations.
- Drive enrolment, training, placement and retention outcomes.
- Monitor execution, timelines and project milestones.
2. Partner & Stakeholder Management
- Coordinate with Training Partners and delivery institutions.
- Monitor partner performance and resolve operational challenges.
- Lead stakeholder reviews, governance meetings and programme updates.
3. Team Management
- Guide and mentor project team members.
- Ensure adherence to organisational processes and delivery standards.
- Drive accountability and performance across the team.
4. Learner Lifecycle
- Support mobilisation, onboarding, training, placement and retention.
- Ensure quality and timely execution across the learner journey.
5. MIS & Compliance
- Ensure accurate MIS, learner tracking and documentation.
- Prepare programme reports and maintain audit-ready records.
- Ensure compliance with programme and statutory requirements.
6. Cross-Functional Coordination
- Work closely with Business Development, Curriculum, Data and HR teams to ensure smooth programme delivery.
Eligibility
- 8+ years of experience in operations, skilling, NGO, education or project implementation.
- Graduate in any discipline; MBA/MSW/PGDM preferred.
- Experience in multi-state/multi-location programme implementation.
Desired Skills
- Strong programme operations and people management skills.
- Stakeholder management and problem-solving abilities.
- Strong Excel, MIS and reporting skills.
- Experience with Salesforce or similar platforms preferred.
- Excellent English communication; Hindi is essential.
- Strong ownership, accountability and result orientation.
- Willingness to travel frequently.
???? Location: Delhi NCR
???? Reporting To: AVP – Strategic Programs
Please share your resume at: contact@pmspl.net.in
- Salary : As per company rules and regulations
- Exprience : 8.0 To 15.0 Year
- Job Description Link: Click Here
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Keyskills
Company Profile
Peopable Management Services Private Limited
- Peopable Management Services Private Limited is a Human Resource Management Company focused on the hiring of staff for the Social Sector in India.
