Role: The role purpose is to lead, operationally manage and provide strategy on the Administration function of the organization and ensure smooth administrative operations across all locations.
EducationalRequirement: Post Graduate Degree in Management
Experience:6-8 years minimum of relevant working experience in a similar role (open for other industries too)
Location: Santacruz
Reports to: Director- HR & Admin
CORE RESPONSIBILITIES
1.Policies & Procedures
Collaborate with Director – HR & Admin to periodically update and standardize admin policies and processes.
Identify areas for improvement and propose policy changes to streamline operations.
Communicate and train teams on updated policies, covering procurement, asset management, rental/lease, OFAC, and budget handling.
2.Budgeting
Consolidate and provide cost inputs for annual budgets across programs and central admin.
Track pricing trends to ensure accurate cost estimates and parity across domains.
Support budget revisions and standardize costing for recurring admin items and services.
3.Team Management & Performance
Monitor team performance through TAT and task trackers, ensuring timely closures and quality outcomes.
Conduct periodic reviews, MIS reporting, and field visits for performance assessment and service improvement.
Facilitate internal feedback mechanisms and participate in review meetings with programs and domains.
4.Procurement
Oversee end-to-end procurement—soliciting bids, vendor negotiations, purchase approvals, and documentation.
Conduct market research, maintain vendor databases, and ensure transparency in sourcing.
Lead tendering and RFP processes for large procurements, and manage vendor empanelment and renewals region-wise.
5.Lease, Rental & Facility Management
Manage acquisition, renewal, and maintenance of office/center spaces with legal and IM team coordination.
Maintain a central database of properties and agents; ensure facilities meet organizational standards.
Oversee office relocations and ensure smooth operational transitions.
6.Event Management
Maintain a venue and vendor database for events of all scales across locations.
Supervise venue and hotel bookings, catering arrangements, and personally oversee major organizational events.
7.Fixed Asset Management
Ensure asset tagging, tracking, and biannual verification as per defined procedures.
Maintain updated asset registers and compliance records.
8.ERP (Synergy) & Process Automation
Oversee admin process automation in ERP; ensure adherence to system workflows.
Coordinate with IM team for new developments, conduct UAT testing, and organize user trainings.
Gather periodic feedback for continuous system improvement.
9.Annual Maintenance Contracts (AMCs)
Oversee contracts for facility services such as housekeeping, electrical, and equipment maintenance.
Verify market rates, negotiate terms, and ensure timely renewal and effective utilization of AMCs.
10.Office & Clinic Oversight
Ensure smooth functioning and upkeep of SNEHA’s central office and clinic operations.
Supervise related staff for service delivery and operational readiness.
11.Reporting & Reviews
Prepare weekly, monthly, and annual admin reports, including KRA tracking, budget vs. expenditure analysis, and inventory status.
Participate in HR & Admin review meetings and provide insights for strategic decision-making.
KEY SKILLS & COMPETENCIES
Leadership & Integrity: Proven ability to lead multi-location teams with transparency, accountability, and ethical conduct.
Commercial & Financial Acumen: Strong grasp of budgeting, cost control, procurement processes, and resource optimization.
Administrative & Technical Expertise: In-depth understanding of administration, facility management, and ERP/automation systems.
Strategic & Analytical Thinking: Capable of data-driven decision-making, process improvement, and aligning admin goals with organizational priorities.
Communication & Interpersonal Skills: Effective communicator with strong negotiation, stakeholder management, and collaboration abilities.
Organizational Agility: Skilled at multitasking, managing competing priorities, and adapting to evolving organizational needs.
Commitment to Diversity & Inclusion: Works effectively with diverse teams and program contexts, ensuring equitable and respectful practices.
Role Modelling: Embodies and promotes organizational values, professionalism, and a culture of continuous improvement.
DESIRABLE
Worked with an NGO in a similar capacity
Proven experience in administrative management, procurement, budgeting, and facility operations.
Experience in handling large multi-location teams and ensuring operational excellence.
We welcome candidates with armed forces or ex-servicemen experience that are encouraged to apply. Preference may be given to those familiar with northern or southern regiments.